The present document establishes the General Conditions of Use and General Conditions of Online Sale in www.jaimportexport.com web page, and all its subdomains/sub-websites. The domain www.jaimportexport.com is owned by J.A. – import and export of toys, Unipessoal, Lda., commercial company with Headquarters on Rua Alves Redol, n. º 4, Senhora da Saúde collective person, n° 513 410 465, which is its number of registration in the Commercial Registry of Évora, hereinafter referred as J.A. – import and export, Lda.
J.A. – import and export, Lda. reserves the right to modify freely and at any time the present general conditions of use and general conditions of Sale in order to adapt them to the applicable law without the necessity of any notice.
Both the navigation by the www.jaimportexport.com website and its subdomains/sub-websites, as well as the purchase of any product at those addresses, assumes the acceptance of the present General Conditions of Use and General Conditions of Sale on this page.
The online sale is valid and applicable to the territories of Portugal Continental, Azores and Madeira Archipelagos, Europe and the Rest of the World
2. Conditions of using www.jaimportexport.com
The user undertakes to use this website and all subdomains/sub-websites in compliance with the provisions of applicable law, refraining from using the website for activities contrary to law, morals and good customs or rights and interests of third parties.
The user shall refrain from obtaining information and content accessible via the Web page.
The www.jaimportexport.com website and its subdomains/sub-websites may have links to other websites, which may contain information/useful tools for their users. The present general conditions shall not apply to third party websites. As such, if you visit another website, redirected from our website, you must read their privacy policy.
3. Modification of these Terms
J.A. – import and export, Lda reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the website, its services and the general terms of use. These modifications will improve the website, improving the services offered to the user of the website.
All content and information appearing in www.jaimportexport.com and their subdomains/sub-websites, are owned by J.A. – import and export, Lda, and the use, reproduction, copying and dissemination by other means of logos, texts, images and videos contained in that website is subject to your prior consent to do so.
5. Products and Prices information
5.1 Products information
J.A. – import and export, Lda, takes into account the information on the essential characteristics of the products by technical descriptions or shared by its suppliers, and photographs illustrating the products marketed, in strict respect for the best market standards.
5.2 Prices information
Retail prices listed on www.jaimportexport.com and their subdomains/sub-websites are presented in euros. Prices shown do not include VAT, due to exports to several countries with different tax rates.
The shipping service costs are for the account of user and buyer, and are in addition to the total value of the products selected. The user will be informed of these charges before order confirmation and complete the purchase process. The J.A. – imports and exports, Lda reserves the right to change prices at any time. However, the J.A. – import and export Ltd undertakes to apply the rates and prices indicated at the time of completion of the purchase order.
In the event of computer error, manual, technical, or any other source, that causes a substantial change planned by J.A. – import and export, Lda in the retail selling price, so that this becomes outrageous or patently ridiculous, the purchase order will be considered invalid and annulled.
Prices and products available on loja.jaimportexport.com are only valid for purchase orders made through loja.jaimportexport.com and may not coincide with other physical stores, unless indicated expressly promotions online.
6.1 Registration
To make an order is necessary to access loja.jaimportexport.com, and register as a user on this website by filling in the electronic form following the instructions for each step. After registration and its validation by email, you may proceed to the purchase of your product(s).
6.2 Availability of Products
All articles on the site loja.jaimportexport.com are available to order.
6.3 Payment Methods
J.A. – import and export, Lda, offers various solutions for the payment of your order in loja.jaimportexport.com:
6.4 Shipping charges
Shipping costs vary depending on the destination country and depend on the product(s) chosen and selected payment method.
Shipping details:
|
Portugal |
Azores and Madeira |
until 2 Kg |
n.a. |
$ 28,62 |
until 5 Kg |
$ 5,24 |
$ 35,94 |
until 10 Kg |
$ 5,94 |
$ 50,52 |
until 20 Kg |
$ 6,90 |
$ 81,05 |
until 30 Kg |
$ 7,94 |
$ 122,09 |
|
Europe |
Rest of the World |
Until 0,5 Kg |
$ 24,54 |
$ 33,31 |
Until 1 Kg |
$ 33,31 |
$ 42,08 |
Until 2 Kg |
$ 41,03 |
$ 53,29 |
Until 3 Kg |
$ 48,38 |
$ 65,22 |
Until 4 Kg |
$ 55,40 |
$ 77,84 |
Until 5 Kg |
$ 62,42 |
$ 90,47 |
Until 6 Kg |
$ 69,42 |
$ 103,09 |
Until 7 Kg |
$ 76,43 |
$ 115,72 |
Until 8 Kg |
$ 83,44 |
$ 128,34 |
Until 9 Kg |
$ 90,46 |
$ 140,96 |
Until 10 Kg |
$ 97,48 |
$ 153,59 |
Until 20 Kg |
$ 153,59 |
$ 237,34 |
Until 30 Kg |
$ 209,69 |
$ 321,89 |
6.5 Taxes
Retail prices listed on www.jaimportexport.com and their subdomains/sub-websites are presented in euros. Prices shown do not include VAT, due to exports to several countries with different tax rates.
Shipping service costs are for the account of the user and buyer, and are in addition to the full price of the products selected by the user. The user will be informed of these charges and rates before order confirmation and complete the purchase process.
6.6 State of request:
6.7 Treatment and delivery of the request.
All orders made on the website www.jaimportexport.com and its subdomains/sub-websites are sent in registered mail through CTT (Portugal Post Office) after good collection.
Important note: Your order will only be processed after confirmation of the respective payment.
All items are delivered duly wrapped and packaged. If you detect external damage in the product package, you should report this defect to the carrier, at the time of delivery, referring that in the delivery document. You should also contact our Customer Service through e-mail address contacto@jaimportexport.com.
Note that proof of delivery without reference to damage equals to a product received in perfect conditions. If, after you open the package, detect damage to the product, you have 24 hours after receiving your order to contact our Customer Service through e-mail address contacto@jaimportexport.com.
Orders shipped through CTT for Europe and Rest of the world are issued/distributed by recipient local distribution services.
6.8 Application tracking
To carry out the monitoring of the delivery of your order, the user/buyer must use the address of CTT - http://goo.gl/J5rKis, simply enter the registration number of the submission package that was provided (only Portugal).
It is safeguarded any errors or defects in the functioning of the computer system (machine), under the terms and for the purposes of arts. 32nd and 33rd No. 2 al a) and b) of DL 7/2004 in Portuguese law.
All articles are covered by a 2 year warranty, under article 7 of the decree-law in Portuguese law.
Satisfaction return -The consumer has a period of 14 days, counting from the day you purchase the physical possession of the goods or the day you get the physical possession of the last well, in the case of multiple goods ordered in a single order and delivered separately to return your order, and without having to indicate why, according to paragraph 1 of article 10 of Decree-Law No. 24/2014 of 14/02 in Portuguese law.
Can do it since the article is in the same condition in which it was sold, in the original packaging and with all accessories that constitute it.
To return the product, you should get in touch with our Customer Service through email address contacto@jaimportexport.com for information about the shipping procedure.
Note: the user must never send the product to the J.A. – import and export Ltd without prior contact with our Customer Service, through e-mail address contacto@jaimportexport.com.
Conditions for return:
8.1 Products without sign of misuse
8.2 Return of full product, with all its components and accessories, instruction manual and original packaging in perfect condition.
8.3 Return Period: until the 15th day in a row, from the day of delivery
9. Customer support: Help, Suggestions and Complaints
At any time, the user of the website may get in touch with our Customer Service through email address contacto@jaimportexport.com, or by the form on the site.
J.A. – import and export, Lda does not guarantee the absence of virus or similar elements in electronic documents and files stored in its computer system and on your web page, not accepting full responsibility for any damage caused and derived from the possible presence of viruses and other similar items.
11. Privacy Policy and Data Protection
J.A. – import and export, Lda respects the privacy of all users of its website, its subdomains/sub-websites and is committed to protecting the personal information that each user decide to share. Some sections and/or functionality of this website can be navigated without the use of disclosure of any personal information by the user.
However, when it is necessary to collect personal information to provide services or when each user decide to provide some of your personal information, the use of that information and those data will be carried out in compliance with the applicable legislation on personal data protection-Law 67/98 of 26 October, data-protection law in order to ensure the confidentiality and security of the personal data provided.
J.A. – import and export, Lda is the entity responsible for the collection and processing of personal data.
The data shared by users will be subject to processing and will appear in the database(s) of undertakings in respect of simple domain or participation by J.A. – import and export, Lda.
In the framework of the management of customer data, the personal data collected will be transmitted to third parties if they transportation companies taking as the sole and exclusive purpose the completion and full implementation of the services or products purchased by the user, owner of the personal information collected.
Personal data collected may be transmitted for the purpose of direct marketing, in particular through the use of automatic calling devices, fax devices or email, including SMS, EMS and MMS, by J.A. – import and export, Lda.
The provision of personal data is optional and will always be guaranteed, in accordance with law, the right of access, rectification and cancellation of any data provided, and can that right be exercised in person or in writing, directly to the e-mail address contacto@jaimportexport.com.
What are cookies?
Cookies are small text files that our website www.jaimportexport.com and its subdomains/sub websites, when visited by the user, put on your computer or on your mobile device via Web browser. The placement of cookies help the Web site to recognize your device the next time the user visits.
We use the term cookies in this policy to refer to all files that collect information in this way.
The cookies used do not collect information that identifies the user. The cookies collect general information, including how users arrive and use the sites or the part of the country/countries in which access to the site, etc.
The cookies retain information only related to their preferences.
At any time the user can, through your internet browser decide to be notified of the reception of cookies, as well as block the respective entry on your system.
The refusal to use cookies on the site, may result in the impossibility to have access to some of their areas or to receive personalized information.
Why are cookies used?
Cookies are used to help determine the usefulness, interest and the number of uses of the sites, allowing for a faster and more efficient navigation and eliminating the need to repeatedly enter the same information.
What kind of cookies we use?
Our cookies have different functions:
The cookies used can be:
Manage cookies in different browsers
To disable cookies in your browser you can follow these instructions. It should be noted that, given the high number of browsers and their versions, these instructions are not exhaustive. You can also see the help pages of your browser or a generic page about this subject.
All about cookies - http://www.aboutcookies.org/default.aspx?page=1
Firefox- https://support.mozilla.org/en-US/kb/enable-disable-cookies-and-website-preferences
Chrome - https://support.google.com/chrome/answer/95647?hl=pt
Internet explorer - http://windows.microsoft.com/pt-en/internet-explorer/delete-manage-cookies # ie = ie-10
Opera - http://www.opera.com/help/tutorials/security/privacy/
The present general conditions are governed by Portuguese law.
All disputes arising out of the interpretation or implementation of this Agreement shall be settled by the Court of the District of Évora, expressly renouncing to any other.OriginalTermos de uso